We ship our chocolates via USPS priority mail Monday, Tuesday, and Wednesday. Orders placed by Noon EST will be shipped the following shipping day. The shipping fee varies by weight and includes packaging so your chocolates arrive safely at their destination. You chocolates typically arrive within 2-3 days business days.
Warm weather shipping (60 degrees F and above)
We are very happy to ship chocolates to a warm weather destination (60 degrees F and above); but, they will require additional warm weather packaging. Check the destination temperature and if it is 60 degrees F or above anytime during the 7 days after the order is placed they will be shipped in insulated packaging with ice packs to prevent them from melting. The total cost for this is $20 per address. Choose the warm weather shipping option if that is the case. We reserve the right to add this packaging at our best discretion to minimize damage to the chocolates. We will charge an additional fee if we make that decision but we'll contact you in the following way first. We will phone you the day you place your order. If we don't hear back from you by the following business day we will phone you and email you. If we do not hear back from you the following business day we will cancel your order assuming you would like it cancelled. After all, we both want the chocolates to arrive in good condition. You can always re-order with the warm weather option chosen.
Other shipping information
We do not ship to Hawaii, Alaska, or outside the continental U.S. due to the perishable nature of our chocolates and the less reliable transport times to these destinations. At this time, we do not ship overnight.
If you have questions about our shipping procedures, please email firstname.lastname@example.org or call us at the store at 812-334-8460, and we will be happy to answer them.
If you should experience a problem with your package upon arrival, please inspect it for damage. If you find the outside shipping box to be damaged, please take a picture of it for reference as you will want to share this with the postal service. I'm afraid we can not be responsible for damage that occurs as a result of shipping mishandling. Please speak to your postal carrier if this happens.
If the delivery box is in great shape and the inside is damaged or unsatisfactory in some way, please contact us via phone at 812-334-8460 or email at email@example.com. We will do our best to correct the situation, as we want you to continue to enjoy our chocolates.
If you have shipping needs that are not addressed here, please call 812-334-8460 or email firstname.lastname@example.org